Privacy Policy
Last updated: July 2026
This Privacy Policy explains what information Highmour ("we", "us") collects through highmourwholesale.com, how we use it, and who we share it with. We collect the minimum information necessary to respond to wholesale inquiries and fulfil orders.
1. Information We Collect
We collect information you provide directly to us, primarily through our wholesale inquiry form and direct communication (email, WhatsApp, phone).
| What We Collect | When |
|---|---|
| Name, company name | When you submit our inquiry form or contact us directly |
| Email address | When you submit our inquiry form or email us |
| Phone / WhatsApp number | When you submit our inquiry form or contact us via phone/WhatsApp |
| Country / location | When you submit our inquiry form, for quoting purposes |
| Order details you share | Product interest, quantity, requirements you provide in your inquiry or order |
| Shipping address | Only if you proceed with a confirmed order |
We do not collect payment card details through this website — payment terms and methods are arranged directly with you per order.
2. How We Use Your Information
- To respond to your wholesale inquiry and provide pricing/quotations
- To process and fulfil confirmed orders, including invoicing and shipping
- To communicate with you about your order status
- To comply with tax and export documentation requirements where applicable
We do not use your information for unrelated marketing without your consent, and we do not sell your personal information to third parties.
3. Third-Party Services
We use the following third-party services to operate this website and process inquiries:
- FormSubmit.co — our wholesale inquiry form is processed through this third-party form handling service, which delivers your submission directly to our email inbox. FormSubmit does not use your data for its own marketing; refer to FormSubmit's own privacy policy for details on how they process form submissions.
- WhatsApp Business — if you contact us via WhatsApp, that conversation is subject to WhatsApp's own privacy policy in addition to this one.
- Google Search Console / Analytics (if enabled) — may collect anonymised site usage data (pages visited, general location, device type) to help us understand site performance. This does not include personally identifying information unless you've separately submitted the inquiry form.
4. Data Sharing
We share your information only where necessary to fulfil your order or as required by law:
- With shipping/logistics partners, to the extent needed to deliver your order
- With relevant authorities, where required for GST compliance or export documentation
- We do not sell, rent, or trade your personal information to third parties for marketing purposes
5. Data Retention
We retain inquiry and order information for as long as necessary to respond to your inquiry, fulfil your order, and comply with applicable tax/accounting record-keeping requirements under Indian law. If you'd like your information deleted where we're not legally required to retain it, contact us using the details in Section 9.
6. Cookies
This site may use basic cookies for standard website functionality and, where enabled, anonymised analytics to understand how visitors use the site. We do not use cookies for third-party advertising or cross-site tracking.
7. Your Rights
You can ask us to:
- Confirm what personal information we hold about you
- Correct inaccurate information
- Delete your information, where we are not legally required to retain it (e.g. for tax records on a completed order)
To exercise any of these rights, contact us using the details in Section 9.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal/regulatory reasons. The version published on this page is the current, applicable version.
This policy is provided as a general business document. For questions specific to your legal rights under applicable data protection law, we recommend consulting a qualified professional in your jurisdiction.
9. Contact
For any question about this Privacy Policy or how your information is handled:
Questions about your data?
We respond to every inquiry within 24 hours.