Last updated: 18 October 2026
This policy applies to all wholesale and bulk orders placed with Highmour. Please read it before ordering.
No returns
We do not accept returns, exchanges or cancellations for change of mind, wrong selection or unsold stock.
When we replace a product
We replace products only when there is a manufacturing defect:
- A printing issue on textiles (for example, a misprint or a print fault from production).
- A product damaged during manufacturing.
Not covered
- Damage during shipping or transit. Once goods are handed to the courier or transporter, we are not liable for transit damage. Please inspect your parcel on delivery and raise any transit damage directly with the courier. We recommend transit insurance for larger orders.
- Natural variations of handmade and 3D-printed products (small differences in colour, print placement, texture or layer lines).
- Damage from use, washing, misuse or improper storage after delivery.
- Custom-made products that match the design you approved.
How to request a replacement
- Contact us within 48 hours of delivery by WhatsApp or email.
- Share your order number, clear photos of the defect, and an unboxing video recorded while opening the parcel.
- Keep the product and its original packaging until we have reviewed your claim.
If we confirm a manufacturing defect, we will replace the affected pieces at no cost, or issue a credit note against your next order if a replacement is not possible.
Refunds
Payments are not refunded once production has started or goods have been dispatched. If we are unable to fulfil an order (for example, an item is out of stock), we will refund the amount paid for that item to your original payment method within 7 working days.
Contact
Questions about these terms? Write to shop@highmour.com or call / WhatsApp +91 82334 12269. We reply within 24 hours.